blossomhavens.store

FAQs

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At Blossom Havens, we want to make your shopping experience as smooth as possible. Below are answers to some of the most common questions we receive.

General Questions

1. What is Blossom Havens?
Blossom Havens is your trusted source for high-quality lawn and garden tools, designed to help you create and maintain beautiful outdoor spaces.

2. Where are you located?
Our headquarters is located at 21 The Nursery, Erith, DA8 2EZ, United Kingdom.

Shipping and Delivery

1. How long does it take to process my order?
Orders are processed within 1-2 business days.

2. What is the estimated delivery time?
Delivery typically takes 2-6 business days within the UK.

3. Do you offer free shipping?
Yes, we offer free shipping on all orders within the UK.

4. How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use this number to track your package on our website or the courier’s website.

Returns and Refunds

1. What is your return policy?
We accept returns within 30 business days of receiving your order. Items must be unused, undamaged, and in their original packaging.

2. How long does it take to receive a refund?
Refunds are processed within 7 days after we receive and inspect the returned item.

3. Who pays for return shipping?
Customers are responsible for return shipping costs unless the item is defective or not as described.

Payment

1. What payment methods do you accept?
We currently accept payments through PayPal for a secure and seamless checkout experience.

2. Is my payment information secure?
Yes, all transactions are encrypted using Secure Socket Layer (SSL) technology to protect your data.

Product Questions

1. What types of products do you offer?
We specialize in premium lawn and garden tools for:

  • Shovels and spades
  • Rakes
  • Pruning shears and scissors

2. Are your products eco-friendly?
Yes, many of our products are designed with sustainability in mind, and we strive to minimize environmental impact.

Customer Support

1. How can I contact customer support?
You can reach us via:

2. What are your customer service hours?
Our customer service team is available Monday to Friday, 9:00 AM to 5:00 PM.